AgGO ("we", "our", "us") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, share, and protect your information when you use the AgGO mobile application, website, or platform (collectively, the "Platform").
By installing, accessing, or using AgGO, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use the Platform.
1. About AgGO
AgGO is a proprietorship-based technology platform operating in India that connects users for:
- Agricultural marketplace services
- Equipment rental services
- Land lease services
- Virtual agricultural shops
- Agricultural labour and related services
AgGO acts only as an intermediary digital platform.
2. Information We Collect
2.1 Information You Provide to Us
- Account Information: Full name, mobile number, email address, password, profile photo, date of birth, gender, address.
- Verification Documents (KYC): Masked Aadhaar, Driving License, PAN, GST certificate, Shop certificate, Trade license, Equipment ownership proof, Land ownership documents.
- Listing Information: Product details, equipment details, land details, pricing, images, descriptions.
- Communication Data: Messages, chats, support requests, feedback, ratings, and reviews exchanged on the Platform.
- Payment Information: UPI ID, bank account details, transaction history (processed via secure third-party payment gateways – we do not store full card numbers or CVV).
2.2 Information Collected Automatically
- Device Information: Device model, operating system, unique device identifiers, IP address, mobile network information.
- Log Data: App usage statistics, crash reports, access timestamps, pages viewed, features used.
- Location Data: Approximate or precise location (only when permission is granted) to display nearby equipment, shops, land, and services.
- Cookies and Similar Technologies: Used to maintain sessions and improve user experience.
2.3 Permissions Requested by the App
| Permission | Purpose |
|---|---|
| Location | Show nearby listings, equipment, shops, and services |
| Camera | Capture photos for product/equipment/land listings and KYC |
| Storage / Photos / Media | Upload images and documents from the device |
| Phone / SIM | Auto-read OTP for login verification (where supported) |
| Notifications | Send order, rental, and account-related alerts |
| Contacts (optional) | Refer or invite contacts (only with user consent) |
| Internet / Network State | Enable app functionality and connectivity checks |
Permissions are requested only when needed, and users can revoke them anytime through device settings.
3. How We Use Your Information
We use your information to:
- Create, manage, and secure your account
- Verify your identity through KYC
- Display and recommend relevant listings
- Facilitate communication between buyers, sellers, owners, and renters
- Process subscriptions, transactions, and payments
- Send service-related notifications (OTP, order updates, rental updates)
- Provide customer support
- Detect, prevent, and address fraud, abuse, illegal activity, and security issues
- Comply with legal and regulatory obligations under Indian law
- Improve our Platform, features, and user experience
We do not sell your personal information to third parties.
4. Sharing of Information
4.1 With Other Users
Limited profile information (name, photo, ratings, listing details, general location) is shown to other users to facilitate transactions.
4.2 With Service Providers
We share necessary data with trusted third parties that help us operate the Platform:
- Payment gateways (e.g., Razorpay, Cashfree, or similar) – for processing payments
- Cloud hosting providers (e.g., AWS, Google Cloud) – for secure data storage
- SMS / OTP providers – for login verification
- KYC / Identity verification providers – for document verification
- Analytics providers (e.g., Google Analytics, Firebase) – for usage analytics and crash reporting
- Push notification services (e.g., Firebase Cloud Messaging)
- Advertising partners (only where applicable, with user consent)
These third parties are contractually required to handle your data securely and only for the agreed purposes.
4.3 For Legal Reasons
We may disclose information when required by:
- Indian law, regulation, court order, or government request
- Enforcement of our Terms & Conditions
- Prevention of fraud, security threats, or illegal activity
- Protection of the rights, safety, or property of AgGO, our users, or the public
4.4 Business Transfers
In the event of a merger, acquisition, restructuring, or sale of assets, your data may be transferred to the successor entity, subject to this Privacy Policy.
5. Data Storage and Security
- Your data is stored on secure servers located in India and/or with reputable cloud providers.
- We use industry-standard security measures including encryption in transit (HTTPS/TLS), access controls, and secure authentication.
- Sensitive documents (KYC) are stored in encrypted form.
- Despite all safeguards, no method of electronic transmission or storage is 100% secure. Users share information at their own risk.
6. Data Retention
We retain your personal information only for as long as necessary to:
- Provide the services you requested
- Comply with legal, tax, accounting, and regulatory obligations
- Resolve disputes and enforce our agreements
When data is no longer required, it is deleted, anonymized, or securely archived.
7. Account Deletion and Data Deletion Rights
In compliance with Google Play User Data policies, users may request deletion of their account and associated personal data at any time.
7.1 In-App Account Deletion
- Open the AgGO app
- Go to Profile → Settings → Account → Delete Account
- Confirm deletion
7.2 Web Deletion Request
You can also delete your account from our public deletion page: Delete My Account.
Or email aggo0806@gmail.com with:
- Subject: "Account Deletion Request"
- Your registered mobile number and email
7.3 What Happens on Deletion
- Your profile, listings, chats, and personal data will be permanently deleted within 30 days of the verified request.
- Some data may be retained for a limited period where required by law (e.g., transaction records for tax compliance, fraud prevention) or in anonymized form for analytics.
8. Your Rights
Subject to applicable Indian law (including the Digital Personal Data Protection Act, 2023), you have the right to:
- Access the personal data we hold about you
- Correct inaccurate or outdated information
- Withdraw consent for processing
- Request deletion of your account and data
- Object to certain processing activities
- Lodge a complaint with the appropriate data protection authority
To exercise any of these rights, contact us at aggo0806@gmail.com.
9. Children's Privacy
10. Third-Party Links and Services
The Platform may contain links to third-party websites, services, or advertisements. We are not responsible for the privacy practices or content of these third parties. We encourage you to read their privacy policies before sharing any information.
11. Advertising and Analytics
We may use third-party analytics and advertising services (such as Google Analytics for Firebase, Google AdMob) to:
- Understand user behaviour
- Improve features
- Display relevant advertisements (where applicable)
These services may collect device identifiers and usage data subject to their own privacy policies. You may opt out of personalised ads through your device settings (Google Ads Settings → Opt out of Ads Personalisation).
12. International Data Transfers
Your data is primarily stored and processed in India. If we transfer data outside India for any service provider, we ensure appropriate safeguards are in place to protect your information.
13. Sensitive Personal Information
Where we collect sensitive information (e.g., government IDs for KYC), we:
- Collect only what is necessary
- Store it securely with encryption
- Use it solely for verification and legal compliance
- Restrict access to authorised personnel only
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in technology, law, or our practices. The "Last Updated" date will reflect the latest revision. Material changes will be notified through the app or by email. Continued use of the Platform after changes constitutes acceptance of the revised Privacy Policy.
15. Grievance Officer (as per Indian IT Rules, 2021)
Name: AgGO Grievance Officer
Email: aggo0806@gmail.com
Phone: +91 8920675805
Response Time: Acknowledgement within 48 hours; resolution within 30 days
16. Contact Us
For any questions, concerns, or requests regarding this Privacy Policy or your personal data:
By using AgGO, you acknowledge that you have read, understood, and agreed to this Privacy Policy.